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Q: What method of cleaning do you use for carpet?
A:  We do 100% STEAM CLEANING using our patented portable steam cleaning system. We use a powerful 100% RESIDUE FREE and earth friendly cleaning solution applied at 500 PSI (pressure per square inch) and extracted with twin 3 stage vacuum power. This combination provides immaculate results that our customers rave about.

Q: What method of cleaning do you use for upholstery?  
 A:  We use a specialized tool called a Hand Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method.

Q: Who does the cleaning?
A:  Our Trained experiance carpet cleaning technicians, who are experianced in both carpet cleaning and upholstery cleaning.

Q: What do you do about the furniture? Do you move the furniture?
A:  Yes. We move the pieces you want moved around in the room,and work around what you do not. Moved pieces will be dry or steam cleaned underneath and put back correctly. Large peices that are never moved we generally go around.

Q: How long does it take to dry? Is the carpet real wet?
A:   No. The carpet will take from 2 to 24 hours to dry depending on how soiled it is, but you can walk on it right after the technician leaves. The degree of dampness will be similar to how your hair feels when if it  has been towel dried. But longer is they are really  heavely soiled and need to be cleaned twice. 

Q: Are there hidden costs or extra charges?
A:  NO!! Everything you need to get your carpet completely clean is included in our pricing. The only optional things you can purchase are (recommended only for carpet and upholstery in good condition) and extra deodorizer (for excessive odor control) or Scotchguard to Protect your carpets from further staining.
Q: What about stains? Can you remove things like pet urine, food or drink stains?
A:  We Guarantee to get the dirt, sand, grit and grime out of your carpet. We do pretreat the problem stains and while most spots will pop out, others may have become permanent stains in the carpet or upholstery fibers.

WHY??
Because your  carpetse and upholstery have dye sites used by the manufacturer to produce their colour . Not all of these dye sites are used in the dying process and remain open after dying. When anything enters these open dye sites it can permanently change the colour of the carpet or upholstery fibers. Applying Scotchguard protection helps prevent these dye sites from receiving new colours from food and drink colourings tea and coffee are those hard to remove stains and it is recommended for carpets and upholstery to keep the your carpets and upholstery  in good condition after it has been cleaned.